Terms and Conditions

If you want to return any of your products within the first 365 days after your receipt of that particular product, then please follow the process detailed below for each product.

We at Hoppings Mattress have some terms and conditions while you return the mattress. An unboxing video should be provided by the customer when the return request is raised. If the product matches and passes the quality check, the return will be initiated.

The following conditions also apply to Product returns:

• Products must be in donatable condition to be eligible for return (e.g., no serious stains, tears, or other soiling including odors).
• Customers may return a maximum of two (2) of each particular product per initial order, validated by a customer name or shipping address (i.e., please try a product first—we are happy to send you more later!).
• If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional 365-night trials on subsequent orders of that particular product (i.e., if you return a mattress, you will not be eligible for 365-night trials on future mattress orders).

Title:

Risk of loss and title for products purchased from Hoppings Mattress pass to you upon delivery of such products (by Hoppings Mattress or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.